Support
Help & FAQ
Most questions are answered below. If you don't find what you need, get in touch — every email is read.
Email: support@mawapa.app
Typical response time: 1–2 business days.
I bought the pack. Where are the stickers? +
Open any conversation in Messages, tap the + button next to the text field, and choose Stickers. Scroll the row of packs at the top of the sticker drawer until you reach Medieval Reactions. On iOS 16 and earlier, tap the App Store icon in the app strip above the keyboard instead.
How do I send a sticker? +
Tap a sticker to add it to your message, or touch and hold it, then drag it onto any bubble in the conversation. Dragged stickers stick to the bubble and can be rotated and resized with a second finger while you drag.
The pack used to show in the app strip and now it doesn't. +
Since iOS 17, Apple moved all sticker packs out of the app strip and into the Stickers drawer behind the + button. Nothing is wrong with your purchase — it's just in a different place. Tap +, choose Stickers, and scroll the top row.
Does it work on iPad and Mac? +
Yes on iPad — sticker packs work in Messages on iPadOS. On the Mac, iMessage stickers you receive display normally, but Messages for Mac doesn't run iMessage apps, so you can't send stickers from there.
Which languages does it support? +
The pack itself is pictures, so it needs no translation. The App Store listing and the name shown in Messages are localized in 23 languages, including Turkish, German, French, Spanish, Japanese, Korean, Arabic, and Chinese.
Where does the art come from? +
Every sticker is cut from a real medieval manuscript — margin drawings and miniatures made by scribes between roughly the thirteenth and fifteenth centuries. Backgrounds were removed so the figures sit cleanly on message bubbles. Nothing is AI-generated.
How do I get a refund? +
Purchases are handled by Apple, so refunds go through Apple too. Visit reportaproblem.apple.com, sign in with the Apple Account you bought it with, find Medieval Reactions Stickers, and choose Request a Refund. We don't see your payment details and can't issue refunds ourselves.
How do I report a problem or suggest a sticker? +
Email support@mawapa.app — every message gets read. If a sticker isn't showing up, mention your iOS version and a screenshot of the sticker drawer helps a lot.